If you are not 100% satisfied with your Birch Higgins Corporate Services purchase within 90 days of receipt, we will exchange your item, refund your money, or credit your account.
Please note: Engraved, imprinted and custom merchandise may not be canceled, exchanged, changed or returned after you have given us final approval. With respect to our imprinting processes on promotional products, we reserve the right to ship and bill up to 10% over or under the quantity ordered.
If your order was placed by credit card, a refund will be processed upon receipt of your returned merchandise, less shipping charges. Please allow 30-60 days for the credit to appear on your credit card statement, or a refund check to be processed and mailed. Open accounts will be credited upon receipt.