Your business is very important to us. If you are not satisfied with your order for any reason, please contact our customer care department at (800) 764-8283 between 8:30 a.m. and 6:30 p.m. Eastern Time, Monday through Friday.

Please call us to obtain your RMA# (Return Merchandise Authorization) (800) 764-8283. CLICK HERE to download the necessary return form.

  • Your order’s time of arrival is Processing Time plus Shipping Time.
  • All orders take between 2-3 days to be processed before they are shipped.
  • Products with additional production time are indicated in your cart.
  • Products needing final art approval take 1-2 days to create proof for art approval.
  • Production time doesn’t begin until final art approval.
Please Note: Return all products in like new condition with original packaging if applicable. Once we receive your complete returned package, we will process your refund for the purchase price, less shipping and handling charges.

The Birch Higgins Guarantee

If you are not 100% satisfied with your purchase within 90 days of receipt, we will exchange your item, refund your money, or credit your account. We’ll do whatever it takes to make it right!

Please note: Engraved, imprinted and custom merchandise may not be canceled, exchanged, changed or returned after you have given us final approval. With respect to our imprinting processes on promotional products, we reserve the right to ship and bill up to 10% over or under the quantity ordered.

If your order was placed by credit card, a refund will be processed upon receipt of your returned merchandise, less shipping charges. Please allow 30-60 days for the credit to appear on your credit card statement, or a refund check to be processed and mailed. Open accounts will be credited upon receipt.